At Share Of Model, we are committed to delivering reliable, secure, and resilient services across our platforms. This page outlines our Service Level Agreements (SLA) and Service Level Objectives (SLO), designed to ensure transparency while protecting the integrity of our infrastructure.
Service Reliability Commitment
Our services are built on a multi-cloud architecture to ensure high availability and business continuity. We continuously monitor system performance and availability to meet defined service objectives.
Service Level Objectives (SLO)
Our SLOs define the performance and reliability targets we aim to achieve:
Availability Target: ≥ 99.9% uptime on critical services
Performance: Optimized response times for core functionalities
Data Protection: Regular backups with controlled recovery objectives
These targets are monitored in real-time and reviewed regularly to ensure consistent service quality.
Service Level Agreements (SLA)
In the event of an incident impacting service availability:
Incident Acknowledgment: Within 30 minutes during business hours (Monday to Friday)
Recovery Time Objective (RTO): Up to 4 hours
Recovery Point Objective (RPO): Up to 2 hours
Our teams are mobilized based on severity levels, with clear escalation paths and incident management procedures.
Resilience & Continuity
We implement industry best practices to ensure rapid recovery and minimal disruption:
Redundant infrastructure across multiple regions
Automated failover mechanisms
Regular disaster recovery testing and continuous improvements
Communication & Transparency
In case of service disruption:
Clients are informed promptly with status updates
Communication is maintained until full resolution
Post-incident summaries are provided when relevant
Contractual Flexibility
All SLA and SLO commitments can be adapted and formalized through specific contractual agreements to meet individual client needs.
Compliance & Security
Our processes align with recognized standards such as ISO 27001 and SOC 2 Type II.
Additional documentation can be shared under NDA when required.
If you have any questions regarding our SLA/SLO commitments, please contact our support team.